Refund Policy
This is a draft prepared without review by a licensed attorney. It matches what the product actually does today; have it reviewed before relying on it as a binding commitment.
Standard refunds: anytime, pro-rated by unused time
You can request a refund at any time during an active paid subscription. There's no minimum tenure and no minimum dollar amount — a refund requested one day into a billing period is handled the same way as one requested on the last day.
How it's calculated: your refund is your most recent payment, multiplied by the fraction of your current billing period you haven't used yet.
refund = amount_paid × (days_remaining_in_period / total_days_in_period)
For example, if you paid for a monthly plan and request a refund halfway through the period, you'd be refunded roughly half of that payment.
How to request one
- Open Billing in your dashboard. We'll show you the exact refund amount you're currently eligible for, computed live from your subscription.
- Submit the request. This doesn't refund you automatically — it's reviewed and approved by us, typically quickly, so we can catch anything unusual (and so a request can't be submitted twice for the same period).
- Once approved: the refund is issued to your original payment method via Stripe (usually 5–10 business days to appear, depending on your bank), and your subscription is canceled immediately — you're moved to the Free plan right away, since you're being refunded for the time you won't be using.
Requests outside the standard formula
The calculation above is the floor, not the ceiling. If your situation doesn't fit it well — a billing mistake, a technical issue that affected your ability to use the Service, or anything else worth a closer look — contact contact@bugmanager.tech directly. These are evaluated in good faith and at our discretion, and can result in a refund larger than the standard pro-rata amount, but never smaller.
Contact
contact@bugmanager.tech